Safe & Healthy

Our hygiene concept

Status: 16 October 2020

Dear Guests and Friends of the Ayurveda Parkschlösschen,

our team has worked out a concept, so that all government requirements relating to the COVID-19 pandemic can be carried out to protect your health and the health of our team to the optimum. Of course, we continue to maintain the high quality of service that our guests are accustomed to.

In the text below you will also find our changed cancellation policies with free cancellation (up to 2 days before the day of arrival) and flexible rebooking in the event of illness.

Arrival:

  • In accordance with the regulations of the state government of Rhineland-Palatinate, the following rules apply to all travellers who have been in a foreign risk area* at any time within the last 14 days:

    • You are required to submit a medical certificate that confirms through a corona test that there are no indications of an infection. The test result may not be older than 48 hours (before entering Rhineland-Palatinate).

  • Please inform yourself about the current entry regulations before your arrival for the state of Rhineland-Palatinate at https://corona.rlp.de/fileadmin/rlp-stk/pdf-Dateien/Corona/Fremdsprachen/FAQ__-_Quarantaene_englisch_Stand_14.10.2020.pdf.
  • Your temperature will be taken during the initial consultation with the Ayurvedic practitioner. A stay is not possible with a temperature of 37.5 °C or more.

* Which areas are classified as risk areas can be viewed on the website of the Robert Koch Institute: https://www.rki.de/DE/Content/InfAZ/N/Neuartiges_Coronavirus/Risikogebiete_neu.html

Hotel Area:

  • Guests wear mouth and nose protection in all indoor public areas. Visors are currently allowed as an alternative, but only if the minimum distance of 1,5 meters is observed.
  • The minimum distance of 1.5 metres must be observed in all public areas.
  • Staff wears a mouth and nose protection if the 1.5 metres cannot be abided by (for example when serving in the restaurant).
  • We will provide washable masks for the length of your stay.
  • Please keep your distance, of at least 1,5 metres, when our colleagues are cleaning the room. Should this not be possible, please wear your mouth and nose mask.
  • Magazines and newspapers are not allowed to be laid out, but can be ordered and purchased, magazines will be sold, as normal, in the shop.
  • Disinfection:

    • Hand disinfection dispensers are attached in all important areas of the hotel.
    • A regular disinfection on all surfaces will be carried out.
    • The guests rooms, as always, will be thoroughly and hygienically cleaned.

Ayurveda Treatments:

  • The therapists disinfect hands before treatment, on request they will wear appropriate gloves.
  • The treatment and relaxation area are thoroughly disinfected.
  • Of course, the therapists as well as the guests will wear a mouth and nose during the complete treatment.
  • The facial area will not be treated. The head is only treated with gloves.
  • The treatments Nasya, Samvahana, Karnapurnam, Netra Tarpana and Shiroabhyanga are currently not available.
  • We hope that you understand that, because of the strict requirements, we cannot make allowances concerning particular appointment and therapist requests.

Yoga:

  • Yoga and meditation courses will take place taking into consideration the observance of the minimum distance of 1.5 metres. The mouth and nose protection can be removed on the yoga mat.

Lectures:

  • Lectures by our Ayurveda experts will take place taking into consideration the observance of the minimum distance of 1.5 metres. The mouth and nose protection can be removed at your seat.

Veda Thermal Baths:

  • The mouth and nose protection can be removed in the swimming pool as well as in the sauna. The minimum distances must be observed.
  • The fitness area can be used after registering and in compliance with the latest distancing and hygiene rules.
  • The steam bath is closed at the moment.

We would like to inform you that, due to the Pandemic COVID-19, the following cancellation terms and conditions have been altered and are now valid until the 24.12.2021:
A cancellation is now possible and free of charge up to 2 days before the date of arrival. (The exception: reservations with the early booking discount). A cancellation on the day of arrival or the day before will be charged with 80% of the agreed price (exception applies to illness, by definition paragraph 3.4 in our general terms and conditions).

For early booking discounts please see conditions of reservation and cancellation.

In order to implement the regulations and still be able to offer you the best possible service, we currently allow a maximum of 45 guests. We look forward to seeing you as one of them and would be happy to advise you personally. Please do not hesitate to contact our reception team at any time under the telephone number +49(0)6541-7050 or by email.

Your Ayurveda Parkschlösschen team