Safe & Healthy

Status: 17 July 2020

Dear Guests and Friends of the Ayurveda Parkschlösschen,

our team has worked out a concept, so that all requirements from the government can be carried out and protect your health and the health of our team to the optimum. Of course, the high quality of service that we normally offer will not suffer.

In the text below you will also find our changed cancellation policy with free cancellation (up to 2 days before the day of arrival) and flexible rebooking in the event of illness.

Arrival:

• In accordance with the regulations of the state government of Rhineland-Palatinate, all visitors coming from risk areas (at home and abroad) are required to submit a medical certificate confirming through a corona test that there are no indications of an infection. The test may not be older than 48 hours (before entry).
• Taking of the body temperature during the initial consultation with the Ayurvedic practitioner. With a body temperature of 37.5 °C or more a stay is not possible.

Hotel Area:

• Guests wear a face covering in all public indoor areas.
• Observance of the minimum distance of 1,5 metres in all public areas.
• Staff wears a face covering if the 1,5 metres cannot be abided by (for example when serving in the restaurant).
• We will provide washable masks for the length of your stay.
• Magazines and newspapers are not allowed to be laid out, but can be ordered and purchased, magazines will be sold, as normal, in the shop.
• Disinfection:
  • Hand disinfection dispensers are attached in all important areas of the hotel.
  • A regular disinfection on all surfaces will be carried out.
  • The guests rooms, as always, will be thoroughly and hygienically cleaned.

Ayurveda Treatments:

• Thorough disinfection of the therapists hands before treatment, on request the therapists will wear appropriate gloves.
• Thorough disinfection of the treatment and relaxation area.
• Of course, the therapists as well as the guests will wear a face covering during the complete treatment.
• All treatments in the head-face area will be omitted.
• We hope that you appreciate that, because of the strict requirements, we cannot make allowances concerning particular appointment and therapist requests.

Yoga:

• Yoga and meditation courses will take place taking into consideration the observance of the minimum distance of 1,5 metres.

Lectures:

• Lectures by our Ayurveda experts will take place taking into consideration the observance of the minimum distance of 1,5 metres.

Veda Thermal Baths:

• The swimming pool and sauna area can be used again in compliance with the minimum distance.
• The steam bath as well as the fitness area are closed at the moment.

We would like to inform you that, due to the Pandemic COVID-19, the following cancellation terms and conditions have been altered and are now valid until the 24.12.2020:
A cancellation is now possible and free of charge up to 2 days before the date of arrival. (The exception: reservations with the early booking discount). A cancellation on the day of arrival or the day before will be charged with 80% of the agreed price (exception applies to illness, by definition paragraph 3.4 in our general terms and conditions).

For early booking discounts please see conditions of reservation and cancellation.

We are taking a maximum of 40 guests in the first weeks, to enable us to get used to the new working processes as best as possible. We are glad that you are part of the process!

If you have any questions about an existing reservation or inquiries for a future stay, please do not hesitate to contact our reception team under the telephone number +49(0)6541-7050 or by email.

Your Ayurveda Parkschlösschen team